FAQ

The installation guides can be downloaded from the respective product page.

You can read the product specification on the respective product page.

Both 2D and 3D files are available for download on the respective product pages. You can click on Image Downloads to get them all. 

You will find all our colour codes that you can choose from at no extra cost under About in the main menu, then scroll down to select the Colour and Anchoring page.

You can see all our available anchoring options under About in the main menu, then scroll down to select the Colour and Anchoring page.

You can read all about our materails that we offer under About in the main menu, then select Quality, at the bottom of that page, we have a page dedicated to Materials. 

If you use loose fill material, sand or wood chip, it must be either 30 cm or 40 cm. If the play equipment has a fall height of a maximum of 200 cm then 30 cm applies, if the equpment has a fall height of more than 200 cm and a maximum of 300 cm then 40 cm applies.

For synthetic products, such as artificial grass, rubber tiles or cast-in-place rubber or cork coverings, the free fall height of the equipment is taken as a starting point, and then the selected surface must have at least the same critical fall height as the free fall height of the equipment. Different suppliers have different thicknesses for different heights.

The general answer is that for all playground equipment with a free fall height of 60cm or higher, or if the equipment has a "forced movement" (swings, slides, ziplines, roundabouts or seesaws) then there must be a shock-absorbing surface that complies with the equipment's fall height or requirements in SSEN 1176. For Play equipment with a fall height lower than 60 cm and without "forced movement", there are no requirements for shock absorption. However, HAGS always recommends at least grass as a base.

The general answer is that fall spaces may overlap, but not between implements that have "a compelling movement", these must have their own space. However, it is always the equipment that has the highest requirement that determines how large any overlap may be.

Generally speaking and in the vast majority of cases, this can be solved, but it will be a special project.

It works in most cases, but it is important that they are installed correctly and that the swing stand they are mounted in complies with the general requirements set for swings in SSEN 1176 regarding strength etc.

The Nestor swing seat can be mounted in all HAGS Mira, Goro and Turo swing frames, but it is a special beam made for the Nestor or Bravo swing seats. So for older swing frames, the beam needs to be replaced.

The general answer is NO, fences around swings are not required. However, depending on how the swing is positioned on the playground, there may sometimes be an additional need to protect against accidental contact, or collision with a swing seat. In these cases, it is mainly from the sides that the need can be found. If fences are mounted, they must sit with an extra space outside the fall space, at least 100 cm outside the end of the fall space in the swing direction, and on the sides at least 150 cm from the outside of the swing seat. See examples for HAGS swings below. Add 100 cm either way in the swing direction, giving a total distance of 990 cm for the example shown below. The extra space does not need to have a shock-absorbing surface.

The assembly instructions can be downloaded from the respective product page, these are found under the Installation Guides tab. 

Absolutely, HAGS play equipment can be assembled by anyone, but if you are a beginner, make sure you read the assembly instructions and follow all measurements, details and assembly steps carefully. Above all, make sure that you get started correctly, that you follow the different height settings very carefully, otherwise it can be difficult to change if an incorrect assembly is discovered afterwards.

Yes, before a play equipment is put into use, it must be inspected by a competent and independent person with extensive knowledge of the existing standard for play equipment, SSEN 1176. HAGS recommends using a certified inspector during an installation inspection or annual inspection.

Operation and maintenance is a hugely important part for a playground to last overtime and also be reasonably safe when used. Care and maintenance of play equipment and surface coverings must take place routinely and according to the supplier's instructions.

There are 4 different types of supervision and inspection:

1. Installation inspection
   Carried out before a playground is put into use, carried out by an independent and competent person. HAGS recommends using a certified inspector for an installation inspection or annual inspection.
    
2. Routine visual inspection
   HAGS recommends at least supervision once a week. With this supervision, the idea is to be able to detect obvious risks that may have arisen through, for example, vandalism.
   This supervision should be carried out by staff or people who are near the playground or work within the organisation that owns the playground.
    
3. Function control
   At least once a quarter, equipment must be checked, primarily from a functional point of view, then any wear, broken parts, etc., must be detected.
   This check should be carried out by staff or people who are near the playground or work within the organisation that owns the playground. Good if those people have some knowledge of the requirements in SSEN 1176, but above all a little more practical and technical knowledge.
    
4. Annual inspection
   A thorough review of equipment, spaces and shock-absorbing surfaces is carried out by an independent and competent person.
   HAGS recommends using a certified inspector for an installation inspection or annual inspection.

No, it is not included, but we can provide prices for installation work and assembly.

When you have placed your order, we need to process it before we can send out the order confirmation. It should appear shortly.

It should be stated in your order confirmation. There you will find your planned delivery date.

Yes, if you have an order number.

No.

No, the length of our chains are adapted to our swing frames.

Contact our customer support by filling out the form on the contact page, under Type of Enquiry, select Spare Parts.

Yes, you can.

To minimize our environmental impact, HAGS implements best practices across our operations, including reducing waste, conserving energy, and using sustainable materials. We optimize our processes to significantly reduce gas and water consumption. Additionally, we prioritize the reduction, reuse, and recycling of packaging materials such as cardboard and europallets whenever possible.

We enhance employee awareness and facilitate the exchange of best practices for environmental stewardship through initiatives like tree planting and training programs. We support local biodiversity by establishing an apiary at our Polish site and are transitioning to electric vehicles and trucks. Moreover, we prioritize the utilization of renewable and sustainable energy sources, such as wind power in Aneby, Sweden.

HAGS strives to obtain certifications that reflect our commitment to the environment, such as the Nordic Swan Ecolabel, which ensures our products meet high environmental standards. We design our products with the entire lifecycle in mind, aiming for durability, recyclability, and minimal environmental footprint. HAGS regularly assesses environmental regulations and identifies potential risks and opportunities related to the organization's environmental aspects. The aim of these activities is to implement measures to mitigate negative impacts on the environment.

Our plants in Poland and Sweden have been awarded ISO 14001 certificates, confirming that our organization has an effective environmental management system (EMS) in place. This standard helps us improve our environmental performance through more efficient use of resources and reduction of waste, ensuring we meet legal and regulatory requirements. It demonstrates our commitment to sustainability and environmental responsibility.

Yes, HAGS's products do have the Nordic Swan Ecolabel. This certification ensures that our products meet strict environmental standards, reflecting our commitment to sustainability and environmental responsibility. The list of certified products is available on the website: Nordic Swan Ecolabel

Yes, HAGS confirms that all materials used for the construction of outdoor fitness equipment and sports facilities, comply the requirements of REACH and do not contain substances of Very High Concern (SVHC) on the current REACH candidate list in concentrations above 0.1% by weight allowable limit.

HAGS works closely with their suppliers to ensure all materials used in their products comply with REACH and other EU regulations, as well as their own environmental and sustainability goals.

At HAGS we recognise that it takes diversity of thought, culture, background, and perspective to create a truly successful organisation. In our organization, everyone is welcome, regardless of gender, sexual orientation, transgender identity or expression, ethnicity, religion or other belief, disability or age, as we respect and value people's right to be different. We work actively to increase diversity in many ways, and we have zero tolerance for discrimination, victimisation and sexual harassment. This is described in the Equal Opportunity policies across the organisation.

At HAGS, everyone should have equal opportunities for employment, further education and development at work. Salaries shall be set on objective grounds based on the job content of the position. Women and men with equal work shall receive equal pay, considering the performance of their work. Our employees must be treated equally when it comes to the possibility of part-time work, parental leave and leave to care for dependents.

When hiring new employees, gender balance and diversity in the company is considered, however skills and qualifications still weigh heavily when making hiring decisions.

We work on a variety of local initiatives to foster commitment among our employees to our society and its development. We encourage employees to share their own charitable contributions, and the organization will support these initiatives where possible. In recent years, employees have contributed to supporting communities affected by the war in Ukraine, provided Christmas gifts for local children’s charities, and contributed to the local environment with organized litter picks. Most recently, we supported employees in giving blood during paid working hours, and we have been active sponsors of organizations such as PLAN International and youth and children’s organizations fighting cancer for several years.

HAGS provides regular reviews of the Code of Conduct, including employee training, and monitors compliance. In addition, HAGS periodically carries out Supplier Assessments to evaluate suppliers based on specific criteria to ensure they meet HAGS's needs. We carefully choose suppliers who share the same strong business ethical approach as us and follow up on their work related to social, environmental, economic, ethical, and quality aspects every third year. Documents such as the Code of Conduct, Supplier Assessment, and HAGS Environmental Requirements for Suppliers are monitored regularly.

The main ESG goals of HAGS for the coming years are centered around their comprehensive Sustainability Framework, which focuses on five key areas:

Planet: Maintaining respect for the environment by reducing their carbon footprint and promoting sustainable practices.

Communities: Giving back to communities through various social initiatives and partnerships.

People: Building a better business by prioritizing employee well-being and fostering a diverse and inclusive workplace.

Products: Designing products that support a circular economy, ensuring they are sustainable and environmentally friendly.

Supply Chain: Working with a supply chain that aligns with their sustainability values and standards.

These goals reflect HAGS' commitment to integrating ESG principles into their operations and contributing to a sustainable future.

Detailed information about HAGS' Sustainability Goals can be found on the website:

Sustainability Goals

HAGS's commitment to ESG (Environmental, Social, and Governance) brings numerous benefits to our clients. Clients are increasingly choosing companies that operate responsibly and sustainably. By engaging in ESG, HAGS builds a stronger reputation and trust among its clients. ESG initiatives often require stakeholder engagement, which drives innovation and improvements in both product quality and services. HAGS can offer more environmentally friendly and socially responsible solutions, resulting in higher customer satisfaction. Investments in sustainable development can lead to cost savings, for example, through efficient resource management and waste reduction. Thanks to reporting in compliance with CSRD standards, HAGS increases the company's transparency, allowing clients to better understand how HAGS operates and what values it represents.

A fundamental element of monitoring and measuring ESG performance at HAGS is setting specific ESG goals, tasks, and indicators that align with HAGS' values and strategic objectives.

To ensure transparency and accountability, since 2023, HAGS has implemented regular reporting practices which is in compliance with standards CSRD (Corporate Sustainability Reporting Directive) and provided us a structured approach to measuring and reporting ESG performance, enhances transparency and allows stakeholders to understand our ESG efforts.

HAGS tracks the key ESG metrics such as greenhouse gas emissions, energy consumption, water usage, waste management in regular basis allowing us to reduce our impact on climate change, be compliant with regulations, and identify areas where we can improve operational efficiency.

HAGS has established planning and emergency control procedures within the implemented integrated management system compliant with ISO 14001, ISO 45001, and ISO 9001 standards.

As part of the environmental management system ISO 14001, we have procedures for identifying and assessing environmental risks, as well as planning preventive actions and responding to crisis situations related to environmental protection.

Our occupational health and safety management system ISO 45001, includes procedures for hazard identification, risk assessment, and planning emergency actions to ensure employee safety in crisis situations.

Within the quality management system ISO 9001, we have planning and crisis control procedures that include corrective and preventive actions aimed at maintaining operational continuity and ensuring high-quality products.

HAGS has implemented a wide range of sustainability initiatives to promote environmental responsibility and community engagement. The specific initiatives included:

- Reducing waste generation and maximizing recycling to give new life to materials and resources

- Implementation energy-efficient equipment and optimized work processes to significantly lower energy, gas, and water consumption

- Carefully selecting raw materials for the sake of the environment

- Installing of light and motion sensors to reduce energy usage

- Reusing cardboard packaging and Euro pallets or water

- Increasing employee awareness and sharing best practices for environmental conservation, such as planting trees and creating flower meadows.

- Conducting eco-training sessions.

- Establishing an apiary to support local biodiversity

- Using electric vehicles and trucks.

- Utilizing renewable and sustainable energy sources, such as wind power.

- Supporting the local community.

- Encouraging sustainable transportation options like carpooling, biking, and the use of electric vehicles.

- Participating in events like World Earth Day and Car Free Day

- Reducing waste, minimizing paper usage in the office, packaging

- Implementing a zero-accident policy.

- Redesigning products to use recycled materials and improve environmental impact.

- Carefully choosing suppliers that engage in ethical practices.

For more information, including detailed short-term and long-term goals, please visit our website: Sustainability Goals

Yes, the HAGS reports Scope 1, Scope 2 and Scope 3 emissions according to the GHG Protocol methodology. The base year for this calculation is set as 2023.

Direct emissions- Scope 1 arise from the combustion of fuels at site or mobile sources owned or supervised by the company. These emissions also include emissions resulting from technological processes or escaping refrigerants.

Indirect emissions- Scope 2 arise from the consumption of imported electricity, heat, process steam and cooling. HAGS calculates Scope-2 emissions using two methods. The location-based calculation method considers the average energy intensity of the grid to which the energy consumer is connected. The market-based calculation method, on the other hand, highlights the informed choice of energy supplier by presenting emissions calculated according to the supplier-specific intensity.

In 2023 the Scope 3 emissions were not included in our calculations due to the complexity and difficulty in obtaining accurate data from external sources. We prioritized Scope 1 and Scope 2 emissions, which are directly related to our operations and easier to monitor and reduce.

In 2024, the HAGS Group completed the process of mapping, verifying, and calculating its carbon footprint in Scope 3, taking into account data from plants in Poland, Sweden, and the UK. The period for which the company’s greenhouse gas emissions were calculated is the year 2024.

This marks a significant step towards a more comprehensive understanding of our overall environmental impact.

HAGS new product development process is split into different milestones from the initial idea development to final market release. At each milestone the approval includes a review of materials used, processes required, any life cycle maintenance requirements etc. HAGS has the principle of embedding sustainability principles as part of the companies DNA.

Rethink: HAGS steps back and regularly thinks about the type of business we want to do and how we manufacture our products and what impact has these on the environment.

Refuse: HAGS refuses:

- to purchase excess of materials

- materials that can harm the environment and people

- materials with short life lasting

Our investments and partnerships are based on the environmental, quality, and economic aspects. Many generations played with the same HAGS playground considering the long lifespan of our products e.g. more than 30, 40 years.

Reduce: HAGS uses materials in an efficient way during manufacturing process and designs products to optimise the material use, without compromising quality. We achieve this through optimizing sizes to minimize any waste during manufacturing. We focus on reducing energy consumption during production processes includes using energy-efficient manufacturing processes and designing products that consume less energy.

Reuse: HAGS creates products with interchangeable parts that can be easily replaced or upgraded, extending the product’s life and reducing the need for new materials. By employing modular designs, our playgrounds offer flexibility, adaptability, and sustainability, revolutionizing the way we approach maintenance and longevity. Some components when replacing can receive a new life in another function. We ensure products can be easily taken apart.

Repair: We support our customers in technical questions and by offering a maintenance guide. Our products can be easy refreshed by e.g. applying a new paint. Right now we only have a team in UK helping to refresh our long lasting products upon customer´s demand.

We ensure products can be easily taken apart.

Recover: Wood and wood-based materials together with most of our plastic based materials can easily be disassembled and sent to energy recovery.

Recycle: HAGS choose materials that are recyclable and have a lower environmental impact. This includes using recycled materials in the initial design. We implement projects which focus on keeping ahead of the market as new recycled materials become available, to continually strive to reduce the need for virgin materials.

HAGS products are made from a variety of high-quality materials to ensure durability, strength, and longevity. We prioritize materials that not only reduce our environmental footprint but also empower customers to make more sustainable choices.

Grounded in Nordic design, our carefully selected materials include wood, steel (82% recycled), and HPL—a blend of 70% cellulose and 30% resins. Nordic Pine, sourced responsibly from Scandinavian forests, is certified by FSC or PEFC, ensuring slow growth for compact quality.

Read more about all the materials we use in our production on our website: About out Materials

Yes, we do. As an employer, we see it as an important part of our work and perhaps an interest is created during the internship period, to work at HAGS in the future. Contact the local HR department for more info.

We publish our vacancies on our careers page. There you can also send in a spontaneous application to show interest in us as an employer.

No, there is no cost. We come out and draw up a proposal sketch (no construction documents).